Intake Coordinator

Job Description

Job Description

Purpose of the Role :

To ensure the timely and accurate processing of persons referred to the Agency so that they are assigned to a Client Care Coordinator in an expeditious manner and begin to receive services as soon as possible.

Essential Functions of the Role :

• Respond to any and all inquiries related to persons seeking services through the Agency (i.e. walk-in or referral).
• Vet inquiries accordingly, schedule a ppointments within 1 – 2 business days.
• Conduct intake meetings (either in the office or in the field) in accordance with established process. Any issues or concerns regarding Health Homes and / or eligibility, vet with Program Administrator.
• Review intake paperwork with the Intake Administrator for quality assurance.
• Once approved, input all data in a timely manner to the designated system.
• Manage and maintain census data for New Rochelle clients, and any other areas as assigned.
• Train receptionist to act as back-up in his / her absence, as appropriate.
• Act as back-up Receptionist for breaks and absences.
• Provide administrative support to the New Rochelle location (and / or other locations) as needed.

Decision Making Authority :

Decisions regarding client intakes are to be made with guidance and collaboration of the Intake Administrator and / or Program Administrator. Decisions related to administrative support are to be made in collaboration with the Assistant Program Director and Program Director.

Working Relationships :

Internal : Intake Administrator, Program Administrator, Asst. Program Director, Client Care Supervisor, and Client Care Coordinators.

External : Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office, etc.

Work Schedule : 9 am – 5 pm

Physical Environment :

Physical Demands : Must be able to carry up to 20 lbs.

Mental and Visual Demands : Flow of work and nature of duties involve normal coordination of mind and eyes much of the time.

Qualifications for this Role :

Compensation range : $40,000 - $43,000