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Field Service Technician - ND
Field Service Technician - NDCash Depot • Fargo, ND, US
Field Service Technician - ND

Field Service Technician - ND

Cash Depot • Fargo, ND, US
13 hours ago
Job type
  • Full-time
Job description

Job Summary

Responsible for the installation and maintenance of ATMs and Air / Vac equipment.

Compensation & Benefits

$4,000 Sign On Bonus

Annual Profit-Sharing Bonuses averaging 15%-30% of salary

401(k) with 50% matching up to 6%

Subject to terms & conditions

Essential Responsibilities

  • Install, convert, repair and remove ATMs, Air / Vac, and other equipment and Cash Depot products.
  • Perform cash replenishment and coin removal, as scheduled and requested.
  • Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
  • Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
  • Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
  • Perform administrative paperwork in a complete, accurate and timely manner.
  • Maintain important department metric standards in efficiency, safety, first-time fix rate and other metrics important to Cash Depot and our customers.
  • Assist other technicians and help train or perform ride-along training, as needed.
  • Must follow all security procedures and policies.

Other Duties / Expectations

  • Maintain a professional image, both personal and vehicle.
  • Maintain inventory standards as required.
  • Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
  • Identify and recommend efficiency improvements.
  • Operate as a team player.
  • Perform other job-related duties as assigned.
  • Flexible work schedule with on-call duty.
  • Work independently with minimal supervision.
  • Requirements / Qualifications

  • High School Degree / GED
  • Valid driver's license, clean driving record, and ability to be insured through Company's risk insurer.
  • Ability to obtain and maintain a DOT Medical Examiner's Certificate (Federal Medical Certification) is required.
  • Ability to drive a vehicle over 50% of the shift.
  • Ability to work in a safe manner when lifting and performing tasks associated with the position.
  • Experience in troubleshooting or electro-mechanical work.
  • Ability to follow the expectations set forth in the Field Service Handbook.
  • Excellent communication skills, written and verbal with internal and external contacts.
  • Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
  • Ability to adapt to change in the workplace or assignment of duties.
  • Physical Demands

  • Dispenser (part) 34 lbs.
  • Coin Bag 40 lbs.
  • Compressor 40 lbs.
  • High Security Base 60 lbs.
  • Coin Box 60 lbs.
  • Concrete Bag 80 lbs.
  • Dolly 86 lbs.
  • Top Compartment 140 lbs.
  • Vacuum Attachment 310 lbs. (with lifting equipment)
  • ATM Machines 280–875 lbs. (with lifting equipment) – Note : ATMs weighing over 875 lbs. require two (2) Field Service Technicians.
  • Other Physical Requirements

  • Vision (Near, Distance, Color, Peripheral, Depth)
  • Sense of Sound – normal
  • Work Environment

    This role requires travel within a van and operations at customer locations (estimated 50% of shift). Exposure to weather conditions, use of lifting equipment, hand tools, iPad and cell phone. Full-time schedule with nights, weekends, holidays and on-call duty.

    Equal Employment Opportunity

    Cash Depot is committed to providing equal employment opportunities to all employees and applicants. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact Human Resources if you need an accommodation.

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    Field Service Technician • Fargo, ND, US

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