Deputy Registrar Assistant

Deputy Registrar Assistant

Tacoma-Pierce County Health Department's Vital Records Program in the Administration Division is recruiting for two (2) Regular, Full-time (1.0 FTE), Deputy Registrar Assistants. The successful candidates for this position will have excellent customer service skills and be able to multi-task. This is an internal only recruitment. Some of what you'll do :

• Greet and welcome customers and provide coverage for the Vital Records counter and multi-line telephones.
• Accept and review birth and death record applications to ensure accuracy and completeness.
• Utilize established policies and procedures to process, issue and certify previously filed birth and death record requests received in person, over the phone, internet or by mail.
• Responds to questions and concerns; provide appropriate informational brochures and / or refer customers to appropriate agencies.
• Responsible for the accurate collection and balancing of daily funds.
• Respond to customer complaints with efficiency and effectiveness.
• Compose routine correspondence and enter information into standardized logs.
• Utilize database software to perform standardized data entry and to search for records.
• Prepare birth and death records, Burial-Transit permits and vital records documents for archiving.
• Establish and maintain manual and electronic administrative files.
• Performs related duties as required.

What you bring to the table :

Who should apply :

High School Diploma or the equivalent GED and one year of experience in an office or customer service environment, preferably requiring the processing of technical and / or legal information and documents and, six months of cashiering experience; or the equivalent combination of education, training and experience.

Working Conditions & Physical Requirements :

Work Setting : Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in government office environments.

The potential for dealing with dissatisfied or angry customers exists, requiring skills in conflict resolution.

Your office will be set up to provide personal safety, including social distancing, screening, sanitation, disinfection, and masks.

Physical Demands : Work involves special physical demands such as lifting and carrying 25 - 50 lbs. May be asked to accept deliveries and move boxes to receiving area.

Tools and Equipment : Duties require the use of standard office furniture and equipment (e.g., desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.)

Travel : Some travel is required, and is typically local or regional, to meet with external partners, conduct business, or attend or provide training.

Emergencies : When public health responds to an emergency you may be assigned duties that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.