Sales and Design Consultant full-time (Birmingham, MI)

About the Role

Ernesta is looking for an experienced full-time Sales and Design Consultant (Design Assistant) to join the Retail team in our showroom located in Birmingham, MI. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. As a Design Assistant you will wear two hats : first, you will educate and advise customers on rug selection, material selection, and spatial planning; second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more.

What You'll Do

• Set the industry standard for customer experience and sales
• Drive sales through customer follow-up and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high-quality and personalized experience through multiple channels – in person, chat, text, email, video, phone
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Respond to inquiries and resolve order-related matters such as order tracking, product inquiries, delivery logistics, and more
• Surprise and delight customers – exceed their expectations and create memorable experiences
• Learn innovative technologies to help customers visualize their space (CAD modeling, Adobe, 3D rendering, etc.)
• Maintain feedback loops to improve internal processes

Qualifications

Nice to Have

EEO Statement

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Salary : The anticipated starting base pay for this role is between $20 – $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as : experience, education, and skills.

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