A Shift Leader is responsible for providing support to manager's by acting as Manager on Duty (MOD), handling day to day managerial tasks including checking in orders, placing orders, staffing, cash handling, guest management and opening and closing the restaurant. ShiftLeaders will take orders, runfood, maintain a clean and organized dining room, bag and deliver to go orders, enforce team deployment in the front of house, ensure prep is completed for service, support bartenders as needed and be the go to contact for any issues on shift if managers are not present.
DUTIES AND RESPONSIBILITIES
- Service
- Greeting guests upon arrival
- Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between
- Memorize the menu at your location
- Able to read readily available recipes to make store specific cocktails
- Cash handling
- Responsible for handling guest complaints on shift
- Can cover any FOH position in event of a call out
- Memorizes Steps of Service for cashier, bar and expo
- Sanitation / Food Safety
- Sweep and mop floors
- Sanitize and wipe down tables and other surfaces
- Maintain beverage and salsa stations
- Clean bathrooms
- Ability to complete internal health audits
- Follows checklists for opening and closing
- Check food and equipment temperature to ensure food safety compliance
- Able to complete line checks and provide feedback when food does not meet spec
- Leadership
- Able to open and close the restaurant solo
- Complete a check out for every FOH team member before they conclude their shift
- Ensure all prep for FOH is identified at the beginning of the shift and completed by the end of the shift
- Holds peers accountable to company standards
- Go to trainer for cashier position at your location
- Admin
- Data entry, including invoices
- Able to properly receive and verify paper and alcohol orders
ATTITUDE
FriendlyPossess a sense of urgencyThoughtfulNatural ability to connect with others quicklyIntuitiveResponsibleCuriousQUALIFICATIONS
MinimumAble to speak EnglishComfortable working with a teamBasic math knowledge, particularly addition and subtractionAble to take constructive criticismAble to handle conflict with potential guest issuesAbility to read and follow instructionsGood verbal communication skillsComfortable with technology (POS systems, printers, KDS, etc)Able to multitask and prioritze on the flyConflict resolution, both with guests and team membersPreferredPrior experience in a restaurant jobPrior experience with Revel, Ctuit, and / or ZenputCan speak English and SpanishPrior management experienceFood Manager certificationAny local certifications that are required in the store's jurisdictionRequirements
PHYSICAL REQUIREMENTS
Able to lift 25+ pounds
Able to stand on their feet for 8 hours uninterrupted
Able to be stationary for multiple hours at a time completing repetitive tasks
Able to move quickly throughout the restaurant
Able to access and navigate all areas of the restaurant
Able to work in excessive heat and cold associated with the kitchen environment