Assistant Front Office Manager - Conrad Los Angeles

Overview

In this role as the Assistant Front Office Manager, you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.

What will I be doing?

• Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required.
• Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests.
• Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
• Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment.

What are we looking for?

What will it be like to work for Conrad Los Angeles?

Conrad Los Angeles is a luxury hotel located in Downtown LA, offering world-class amenities and dining experiences. This section reflects the hotel's commitment to a high-quality guest experience and a supportive workplace culture.

The Benefits

Salary : The annual salary range for this role is $69,000 – $78,000 and is based on applicable and specialized experience and location.

Work Location : Conrad Los Angeles

Schedule : Full-time

Brand : Conrad Hotels & Resorts

Job Function : Guest Services, Operations, and Front Office

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