Job Description
Job Description
Description :
The #1 Rated Dealer in The Carolina’s!
What we do : We provide retail trailer sales, service and parts to residential and commercial customers.
Why we do it : Our purpose is to thrive together with our teams, customers, partners and community
- ? Teams : Support impactful moments in each others lives
- ? Customers : Be their trailer solution
How we do it : We hire, train, make decisions, hold each other accountable and form habits from our values.
Our Current Mission : By the end of 2030 we will accomplish :
? Operate 6 dealership Locations? Highest rated trailer dealership in every market we serveRequirements :
Image & Video + Service Coordinator
Job Description
Reports to : Sales & Finance Manager
Overview : Are you a go-getter who can snap a clean photo and answer phones like a pro? NC Trailers is hiring a full time Image & Video + Service Coordinator to support both our marketing efforts and help answer customer phone calls. This role is split between capturing high-quality product content for trailers, truck beds, and parts — and answering inbound calls to connect our customers with the information or team member they are looking for.
If you’ve got grit, hustle, and a sharp eye — and you believe in going the extra mile — this job might be for you.
Key Responsibilities :
Product Photography & Videography
? Capture photos and videos of trailers, truck beds, accessories, and service jobs.? Edit and upload media to product listings, website, and social media platforms.? Keep a clean, labeled digital photo library for marketing and sales use.? Identify products missing images and update listings accordingly.? Create engaging social content — images, reels, and short-form video clips.Customer Service Associate
? Answer phones in a professional and helpful tone.? Route calls to the correct team member or department.? Help customers with basic info : hours, services, inventory, and directions.? Log and email messages from vendors and suppliers to the right people.? Keep the customer-facing area clean, organized, and fully stocked (coffee, cups, etc.)? Support team communication and process improvement efforts.Requirements :
Skills & Experience
? Comfortable talking to customers on the phone and in-person.? Able to stay calm and kind with upset or frustrated callers.? Basic computer skills : email, spreadsheets, file organization.? Familiar with social media platforms (Instagram, Facebook).? Basic photo / video editing skills or willingness to learn.Physical Requirements
? Walk our 6 acre gravel lot, including hills, in hot and cold weather.? Lift and open trailer gates / ramps (up to 40 lbs)? Work both indoors and outdoors in heat and cold.Licensing
? Must have NC Dealer License or be willing to obtain it.What it takes to succeed at NC Trailers :
? Stay Active – No waiting around. Jump in and make things happen!? Stay Tuff – Push through when things get hard.? Be the Solution – Fix problems. Don’t pass the buck.? Grow – Learn something new every day.Preferred But Not Required :
? Photography experience including audio and lighting setup.? Customer service or receptionist experience.? Phone system knowledge (transferring calls, taking messages).? Prior content creation experience or social media management.? Video editing or reel creation experienceResults Matter :
? Task completion and organization.? Quality of content captured and performance of social media content.? Phone professionalism and call handling.? Living out our Core Values in action.Store Hours : Monday - Friday : 9 : 00-5 : 30, Saturday : 9 : 00-2 : 00
Work Hours : Assigned to work 2-4 days per week M-S.
Ready to Join a Winning Team?
NC Trailers has helped over 10,000 customers since 1996. We're growing fast — and we’re building a team that works hard, helps each other, and doesn’t mind a little mud on their boots. If you’ve got hustle, heart, and a good eye behind the lens, we want to hear from you.