Service Desk Analyst

Summary

The primary responsibilities of the NOC Tech I are : Be the primary point of contact for all IT incidents and service requests and proactively monitor and escalate application, network and system incidents to ensure maximum availability and performance.

This role will involve performing these tasks using various tools, ITSM software and monitoring systems. The NOC Tech I also serves as a coordination point for communication between internal and external customers and operations teams. This candidate will also help with documenting outage events and root cause analysis of recurring incidents and raising escalations internally and externally as necessary. The ideal candidate must have strong communication skills and an aptitude to spot long-term trends in an enterprise environment. A NOC Tech I must be a self-starter, have great attention to detail, and work with multiple tasks easily.

Visa Sponsorship Available :

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education : High School Diploma / GED-

Years of Experience : Minimum two (2) years of experience in the information technology field.

• Previous Service Desk experience within an ITIL environment.
• Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced enterprise environment without losing composure.
• Must be reliable and dependable, self-motivated and willing to learn .
• Possess ability to work independently and with minimal supervision.
• Effectively communicate with other departments to manage any escalating issues in a timely manner.
• Ability to read and comprehend technical literature.
• Must use active listening, empathy, critical thinking and have a positive attitude.
• Strong analytical skills and the ability to work effectively on your own and in a team environment.
• Experience of using appropriate IT technology, methods, principles and equipment such as :

Windows and MAC OS.

Basic Networking knowledge.

Active Directory.

Preferred Requirements

Job Duties

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts / days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer : Disability / Veteran

For more information, see https : / / allegiantair.jobs

$47,400 - $59,500 a year

Full Time Benefits : Profit Sharing

Medical / Dental / Vision / Life / Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits : Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time

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