Student Hourly-Entry Level IT Technician

Job Description

100% - Campus Technology Support

• Respond to support requests via phone, email, in-person, or chat, ensuring timely and effective service.
• Troubleshoot and resolve technical issues across Android, iOS, macOS, and Windows platforms, including services provided by KU IT and campus partners.
• Maintain account security and confidentiality in compliance with federal regulations (e.g., FERPA) and departmental policies.
• Create and update service tickets with detailed notes for tracking and resolution.
• Assist with special projects, prepare administrative reports, and perform other duties as assigned.
• Provide technical support for both university-provided and personal devices.

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses : Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.

Required Qualifications

Preferred Qualifications

Position Overview

The IT Customer Service Center is committed to building strong relationships within the KU community. We do this by delivering timely, accurate information in every interaction, ensuring users receive the support they need-even when the information may not be what they expect or want to hear.

We are looking for student employees who are enthusiastic about technology and customer service to join our Helpdesk team. This role provides hands-on experience in IT support while helping fellow students, faculty, and staff resolve technical issues and access university resources.

Technical Skills :

Customer Service & Communication :

Work Ethic & Teamwork :

Responsibilities :

Additional Candidate Instruction

A complete application consists of :

Incomplete applications will not be considered.

Application review begins 11 / 04 / 2025 and continues as positions become available.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must : (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA / GTA / GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly / non-exempt position. A student employee cannot hold an hourly / non-exempt position and a salaried / exempt graduate or undergraduate position (GRA / GTA / GA / RUA / RGA) concurrently.