Training Delivery Specialist

Training Delivery Specialist

Location : San Antonio, TX (Onsite)

Pay Rate : $40 / hr, W2 ONLY

Duration : 12 Month Contract

Short Description

The Training Delivery Specialist will deliver and support the Claims University Perform and Sustain Leadership Development Program . This role involves coaching front-line and mid-level managers, facilitating training sessions, and helping to drive leadership and performance improvement initiatives within the contact center organization.

Key Responsibilities

• Coach managers on effective time management, prioritization, team leadership, and performance development.
• Facilitate group learning sessions, workshops, and small focus groups to reinforce leadership behaviors.
• Support directors in implementing Claims University programs and provide coaching feedback.
• Prepare and deliver presentations using MS Word, PowerPoint, and Excel
• Analyze and report program results and progress using Excel and PowerPoint.
• Communicate updates and outcomes via written documentation, email, and in-person meetings.
• Promote a culture of continuous improvement and celebrate team success.

Required Skills & Experience

Ideal Candidate Profile