Bilingual Cantonese/ Mandarin Quality Analyst - HybridEmblemHealth • New York, NY, United States
Bilingual Cantonese / Mandarin Quality Analyst - Hybrid
EmblemHealth • New York, NY, United States
1 day ago
Job type
- Full-time
Job descriptionAudit staff and delegated entities to identify and investigate trends in audit results, identify root causes, report accuracy and compliance, analyze impacts, and generate recommendations to address. Conduct analysis in a professional and confidential manner with a focus on the three critical quality components : technical accuracy, soft skills, and proper routing, resolution and documentation. Perform research and collaborate on projects as needed. Track issues in the quality monitoring systems or tools and analyze the results. Develop, continue to update, and deliver Quality Analysis training program for new team members. Deliver new hire auditing overview and orientation programs. Remain current with updates to industry standards regarding metrics relative to audit best practices, reporting trends and industry standard changes. Provide overviews in a team environment to educate the staff on audit results and trends; discuss team results on a regular basis. Perform other job-related duties as directed or required. 2 - 3+ years' relevant, professional work experience required 2 + years' experience with Quality auditing required Customer Service / Call Center experience preferred Excellent analytical and problem-solving skills required Thorough understanding of systems and policies and procedures required Proficient with MS Office (Word, Excel, Outlook, Power Point) required Strong communication skills (verbal, written, presentation, interpersonal) required Attention to detail; organizational and time management skills; analytical and problem-solving skills required Proven ability to successfully manage multiple tasks / projects with competing priorities and deadlines required Ability to adapt to changes in workflow, projects, tasks, environments, procedures, etc. required
Summary of Position
- Responsible for assessing the quality of performance of employees who handle calls from our existing and potential members, providers, patients and customers.
- Provide full evaluation and feedback on customer service skills and call handling to employees throughout the Call Centers across the Enterprise.
- Ensure ongoing compliance with quality and industry regulatory requirements as well as identifying and tracking performance trends and making recommendations to employees for improvement.
Roles and Responsibilities
Qualifications
Bachelor's degree; additional experience / specialized training may be considered in lieu of educational requirements required
Additional Information
Requisition ID : 1000002795
Hiring Range : $48,600-$83,160
Create a job alert for this search
Bilingual Cantonese • New York, NY, United States
Related jobs
The Epic Edit Counsel Analyst will be responsible for monitoring, analyzing, and facilitate resolving Epic encounter and claim edits to support accurate billing, clean claims, and timely reimbursem...Show more
We were founded by physicians, and we are currently led by a physician.Beyond our efforts to provide quality medications, Purdue is committed to supporting national, regional and local collaboratio...Show more
Provide implementation and ongoing support of SAP system.This includes : requirements definition, design specifications, configuration, documentation, quality assurance, testing, and end-user traini...Show more
As a Senior Director, Analyst specializing in AI-driven Application Integration, you will serve as a strategic advisor and thought leader, guiding global enterprises through the complexities of int...Show more
Want to help us make a difference?.Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ...Show more
Job Type : Officer of Administration.Standard Work Schedule : 9AM-5PM, M-F.Building : 3 Columbus Circle, New York, NY 10019.
The salary of the finalist selected for this role will be set based on a var...Show more
Epic Beacon Analyst (Proficient or Certified).Proficient or Certified in Epic Beacon application.At least one year experience with build and / or maintenance of the Beacon module.Strong communication...Show more
The Client Clearing Services (CCS) team serves as a single point of contact support model for clients.The primary responsibility of the CCS team is to offer day to day support for our clients and s...Show more
Waters Empower CDS Technical Analyst.Waters Empower CDS Technical Analysis, Business Analysis, Technical support, Software installation & troubleshooting, User acceptance testing, Integration w...Show more
Title-Empower Certified Technical Analyst.Mandatory Skills Waters Empower 3 platform.Mandatory Waters Empower certified.Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshooting...Show more
Objective Analyst will perform all QC testing on incoming materials, in-process, finished products and stability studies in a time-sensitive radiopharmaceutical environment.Support laboratory quali...Show more
We are seeking a highly skilled and motivated Data Quality Analytics and Reporting Manager to join our team.This role will be responsible for ensuring the accuracy and integrity of our data, develo...Show more
Title-Empower Certified Technical Analyst.Mandatory Skills Waters Empower 3 platform.Mandatory Waters Empower certified.Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshoo...Show more
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally.At Getinge we exist to make life-saving technology accessible for more people....Show more
Seeking a Quality Assurance Analyst to work in the COO Office of a large international Corporate and Investment Bank.Candidate plays a key role in supporting technology transformation in support of...Show more To oversee the performance of vendors who are delegated for the claims processing function to ensure delegates meet and are aligned with EH standards.
Accountable to perform quality assurance oversi...Show more 
The Quality Specialist II works to ensure the quality and safety of products and services by applying knowledge of quality principles and practices to the design, implementation, control, monitorin...Show more
Underwriting Governance & Controls Governance Quality Analyst.AXA XL's culture of profitable growth is at the core of our underwriting ethos, and the primary driver of both strategic and day-to-day...Show more
Revenue Cycle Quality & Performance Management Analyst
Northwell Health • Lake Success, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Quality Specialist II, GCP / PV / REMS Quality
Purdue Pharma • Stamford, CT, United States
Full-time
Last updated: 30+ days ago • Promoted
SAP Configuration Analyst
Oxford Global Resources • Franklin Lakes, NJ, United States
Full-time
Last updated: 12 days ago • Promoted
Senior Director, Analyst - AI-driven Application Integration For CRM / ERP (Remote US)
Gartner • Stamford, CT, United States
Remote
Full-time
Last updated: 1 day ago • Promoted
QC Analyst I
Roquette • Newark, NJ, United States
Full-time
Last updated: 3 days ago • Promoted
Provider Capacity Analyst
Columbia University • New York, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Epic Beacon Analyst
Medisys Health Network, Inc. • Hicksville, NY, United States
Full-time
Last updated: 10 days ago • Promoted
Analyst
Spectraforce Technologies • New York, NY, United States
Full-time
Last updated: 1 day ago • Promoted
Waters Empower CDS Technical Analyst
AppLab Systems, Inc • Rahway, NJ, US
Full-time
Last updated: 2 days ago • Promoted
Empower Certified Technical Analyst (Rahway)
AppLab Systems, Inc • Rahway, NJ, US
Part-time
Last updated: 2 days ago • Promoted
Quality Control Analyst
Perspective Therapeutics • Somerset, NJ, US
Full-time
Quick Apply
Last updated: 30+ days ago
Data Quality Analytics and Reporting Manager
Zoetis, Inc • Parsippany, NJ, United States
Full-time
Last updated: 15 days ago • Promoted
Empower Certified Technical Analyst
AppLab Systems, Inc • Rahway, NJ, US
Full-time
Last updated: 1 day ago • Promoted
Principal Quality Engineer (Wayne, NJ)
Getinge • Wayne, NJ, United States
Full-time
Last updated: 30+ days ago • Promoted
QA Analyst
Phaxis • New York, NY, United States
Full-time
Last updated: 12 days ago • Promoted
Claims Quality Oversight Analyst
EmblemHealth • New York, NY, United States
Full-time
Last updated: 13 days ago • Promoted
Quality Specialist II
New York Blood Center • Rye, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Underwriting Governance & Controls Quality Lead, Americas
AXA • New York, NY, US
Full-time
Last updated: 1 day ago • Promoted