Channel Partner Coordinator I

Channel Partner Coordinator I

Exciting opportunity to join our legacy of environmental leadership! At Arcwood Environmental, we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

As a Channel Partner Coordinator I, you will provide excellent account management and customer support, acting as the single point of contact for assigned Channel Partner accounts. You will be expected to have good working relationships with the Sales department to maintain and grow established accounts and support new business to achieve company revenue and waste volume goals. Success in this role requires a strong work ethic, the ability to foster relationships with Sales and Channel Partner contacts, the capacity to successfully implement new pricing and scheduling workflows, and an aptitude to provide a high level of customer support.

Essential Functions & Requirements :

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as the single point of contact (SPOC) and technical resource for Channel Partner account(s)
• Follows all internal standard operating procedures for managing Channel Partner accounts
• Maintains responsibility for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines
• Acts as a liaison between Company operations facility and Channel Partner for off-spec material resolutions
• Participates in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s)
• Ensures that contract terms and pricing are adhered to at all locations
• Manages all communications with multiple customer locations / facilities for assigned Channel Partner account(s)
• Recommends, develops, and implements solutions to support customer needs
• Negotiates with multiple service vendors and communicates / coordinates these services for the assigned accounts
• Conducts profit / cost analysis of current management methods to ensure most profitable method is being used and incorporates changes to increase margin dollars
• Provides Corporate Account Manager, Channel Partners with status updates / reporting on current account activities
• Conducts service follow-up surveys to ensure customer satisfaction
• Assists in determining regulatory requirements for customer waste and byproducts
• Coordinates and manages data collection systems and reports for customer
• Manages small projects as assigned
• Travels to customer sites to attend Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company
• Provides services to customers until 5 : 00pm Mountain and Pacific Time, if required
• Provides occasional request responses outside of work hours to resolve urgent facility or customer inquiries; a company issued cell-phone will be provided and is expected to be kept nearby during and after hours, unless during PTO
• Takes on additional duties as assigned to support the team and organization

Education : Bachelor's degree (required) Experience : 3+ years of proven successful experience in a customer service role (required); experience in the hazardous waste or environmental field (preferred) -OR- In lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required)

Competencies : Strong organizational and problem-solving skills to resolve facility or customer challenges. Excellent verbal and written communication skills to effectively converse with both internal and external partners. Strong working knowledge of RCRA, DOT and State regulations and the ability to maintain a working knowledge of Company systems and capabilities. Proficiency in Microsoft Office Suite applications such as Word, Excel and Access. Willingness and ability to travel on occasion. Regular and predictable attendance to perform the functions and requirements of this role.

Benefits, Compensation, & Workforce Diversity : Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equal Opportunity Employer - Veterans & Disabilities. A post-offer drug screen and background check will be required.