Customer Success Manager - Sports Performance

Spiideo provides innovative solutions for automating sports video production, video analysis and streaming of all levels of sports - all over the world. The powerful cloud-based camera system uses AI to automatically capture high-quality, panoramic footage, enabling the delivery of high-quality analysis and feedback without manual filming.

Spiideo works globally with all levels of sports- from elite to amateur and senior to youth. More than 4,000 organizations are currently using Spiideo, including teams in the Premier League, NHL and NBA, as well as national leagues such as Sweden's Allsvenskan.

Founded in Malmö in 2012, Spiideo has grown and scaled internationally, delivering products worldwide and with employees across 12 different countries. Spiideo is headquartered in Malmö, Sweden and has a regional office in Philadelphia, US.

We are looking for a Customer Success Manager to join the Spiideo team!

Spiideo is a global leader in automated, cloud-based solutions for sports performance, replay and broadcasting. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations and universities across North America.

We strongly encourage women and individuals from diverse backgrounds to apply, as we believe that a variety of perspectives drives innovation and success within our team.

This role is based in Philadelphia, USA and you will report directly to the VP of Customer Success. Our newly opened U.S. office is located in Mindspace Wanamaker — a beautifully restored, centrally located co-working space in a historic building overlooking City Hall. Spiideo has its own private corner suite, offering a bright, spacious, and inspiring environment to collaborate and connect.

The role :

In this role, you will manage a predominantly NCAA Conferences and individual sports programs using Spiideo across all our products - Spiideo Perform, Spiideo Play, and Spiideo Replay.

Core responsibilities :

• Supporting Sales :   collaboration with sales on trials and go-to-market plans
• Onboarding & Training :  onboard and train new customers
• Project management : ability to coordinate and manage complex implementations
• Renewals :   proactively engage to renew customers and reduce churn
• Sales : identify opportunities to maximize and expand usage
• Relationship building :  cultivate strong, trusted partnerships with key stakeholders

What type of customers would you manage?

What we are looking for :

What we can offer :

Location

This is a full-time onsite / hybrid position based in Philadelphia, USA. Spiideo's global headquarters is based in Malmö, Sweden. You will report to VP of Customer Success.

Benefits

We offer a well developed benefits package, including :

Application

You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.

Apply now and become an integral part of our success story! We review new applications continuously.