Operations Manager / Distributions Manager

AGSI is partnering with a confidential entertainment organization to identify an experienced Food Warehouse Operations Manager to lead a high-volume, distribution operation supporting a live, guest-facing environment.

This opportunity is intended for seasoned warehouse leaders with direct accountability for inventory accuracy, labor performance, safety compliance, and operational execution within a food or perishable distribution setting. This is not a supervisor-level or stepping-stone role.

Essential Functions :

• Responsible for the accurate & efficient receiving of all food and beverage products to the warehouse.
• Responsible for the efficient & accurate shipping, stocking, and rotation of food products to the venues.
• Carries out managerial responsibilities working independently with HR partners in accordance with the organization’s policies and procedures to hold team members accountable.
• Works independently with HR partners to resolve scheduling, payroll, and any employee-related issues.
• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; assisting with performance appraisals; recommending rewards; assisting in disciplinary action; addressing complaints; and resolving problems when possible.
• Confers with Assistant Manager(s) daily to ensure that operational procedures are followed for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Manage warehouse labor budget to hit financial targets and participate in the development of annual operating budgets and latest estimates.
• Participate in Labor Relations-related union meetings.
• Partners with Quality Assurance team to ensure that temp logs, QA procedures & policies are being upheld in the food warehouse.
• Partner with the Inventory Control Manager to ensure all inventory accuracy practices are followed by team members and collaborate on best practices to ensure the highest level of inventory accuracy
• Interfaces and communicates daily with the sourcing department and operations groups regarding service / delivery efficiency, and product shortages are minimized.
• Ensures safety procedures are followed and participates in planning personnel safety, training, and plant protection activities, working directly with EHS partners.
• Partners with labor relations group to provide solutions in union-related weekly meetings to address any concerns before they become issues.
• Maintains facility in a clean and organized manner at all times and leads by conducting daily walk-through / inspections. Stores product according to established standards.
• Maintains all Powered Industrial Equipment by submitting repair requests; then proactively follows up on any equipment repairs, and ensures that vehicle inspections for all warehouse equipment are completed & filed daily.
• Participates in the development of employee training programs and the monitoring of the results of training.
• Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills.
• Responsible for employee schedules, working with the workforce planning team, payroll, and counseling with the HR team
• Acts as a safety role model for the team and develops & reinforces a safe working environment to reduce accidents & injuries in the FDC.
• Is responsible for proper time keeping & scheduling of the team members.
• Creates development & goal setting plans for assistant managers, supervisors, leads & clerical roles reporting to the Manager with metrics, tools, resources, policies, and trackable accountability.
• Participates in FDC projects & departmental management meetings as needed.
• Reports out every week, financial & company metrics (labor, COGS, waste, I&I, etc.) to keep the team on track for annual goals.
• Provides effective “one team” positive partnership with peers in food operations, culinary, sourcing & shared services.
• Performs other duties as assigned.

Minimum Qualifications / Requirements :

• 3-5 years experience in warehouse operations, including shipping, receiving & inventory control, with 3-5 years of managerial experience required; or equivalent combination of education and experience.
• Must be available to work on night shifts, weekends, and holidays as required.
• Must be able to work outdoors in varying weather conditions and walk / travel to multiple venues throughout the day
• Ability to independently create professional SOPs, job aides, and create written policies & procedures.

Desired Characteristics :

• Excellent written and verbal communication
• A strong passion for delivering the highest quality of guest service
• Ability to achieve results through the flawless execution of strategies and objectives
• Strong organizational, planning, delegation, mentoring, and coaching skills
• Experience managing in a union environment
• Ability to manage effectively under deadlines
• Working Knowledge of Windows (Word, Excel, PowerPoint), POS, and Inventory Control software (such as Eatec and Robocom)
• Bachelor’s Degree preferred

Required On-Site : This position is required to be performed full-time.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.