TechDigital Group is hiring : Audio-Video Support Engineer in Milpitas

This position is for onsite assistance and is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Candidate will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the Audio Visual engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces; and AV equipped meeting rooms.

Essential Duties and Responsibilities :

• Management of onsite AV Technical Management, including configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft Teams.
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD / Plasma Displays.
• Perform preventative maintenance to resolve problems or identify resolution to appropriate vendor or manufacturer.
• Coordinate with AV equipment OEMs for resolution / workarounds, when required.
• Assist with company meetings / functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations).
• Interact with client Customer Help Desk ticketing system to respond to end user requests.
• Setup and breakdown of all onsite meetings.
• Daily system testing to ensure equipment and room functionality.
• Responsible for escalating all 'next level' break fix issues to their manager for resolution.
• Perform remote testing for local and regional offices.
• Polycom AV equipment management and configuration.
• Videoconferencing experience including operation, call set-up and equipment.
• Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type.

Skills and Abilities :

Expertise :

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