Roadside Event Specialist (FleetNet)

Roadside Event Specialist Ii

Anything can happen out on the road, and it's a relief when you can count on someone for help. That's the kind of impact you have on our roadside service team. We're hiring a Roadside Event Specialist II at Cox Automotive's FleetNet America. In this role, you will take the lead on major events and maintain the seamless flow of our operations. Interested in doing important work while having great work-life balance and benefits? Let's talk! What's in it for you? Here's a sneak peek at the benefits you could experience as a Cox employee : a competitive salary and top-notch bonus / incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more.

What you'll do : You will work with drivers, customers and service providers to handle large-scale maintenance and repairs. You will : manage the day-to-day operational needs of any major events, including high dollar-amount repair approvals and serious situations such as accidents, police impounds and more. Ensure timely response for repairs and that any other customer instructions for equipment are handled promptly. Ensure estimates are handled accurately. Communicate directly and effectively with customers, drivers, service providers and coworkers. Ensure customer protocol is being followed at the highest possible level. Ensure correct billing is selected and communicated with service provider.

Who you are : You're a skilled multitasker and problem-solver who is eager to make an impact. Here's what else we're looking for : high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline or 5 years of experience in a related field. At least 1 year of experience in previous role as a dispatcher. Proficient in Microsoft Office Suite for data entry, word processing and email. Great communication skills by phone, email and in person. Ability to handle multiple, high-priority projects.

USD 17.74 - 26.59 per hour compensation : hourly base pay rate is $17.74 - $26.59 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program. Benefits : employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Cox is an equal employment opportunity employer. All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.