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Senior Dialer Administrator

Senior Dialer Administrator

Coastal Debt ResolveFort Lauderdale, FL, US
30+ days ago
Job type
  • Full-time
Job description

Immediate Opening | $85,000–$110,000 / yr | Full Benefits | On-Site in Fort Lauderdale

Are you a Five9 expert ready to take ownership of a mission-critical role? Coastal Debt Resolve is urgently hiring a Senior Dialer Administrator to join our fast-growing team in Fort Lauderdale. This is a high-impact position with competitive pay, full benefits, and the opportunity to work with a company committed to ethical practices, operational excellence, and client success. If you’re highly skilled in contact center technology and thrive in a dynamic environment, we want to hear from you— apply today and make an immediate difference.

Qualifications :

  • 5+ years of experience administering Five9 or a comparable contact center platform.
  • Strong understanding of predictive, power, and preview dialing modes.
  • Familiarity with contact center KPIs, reporting metrics, and campaign performance analysis.
  • Experience integrating Five9 with CRM systems (Salesforce, Zendesk, etc.) is preferred.
  • Basic knowledge of scripting, APIs, or SQL is a plus.
  • Excellent analytical, troubleshooting, and problem-solving abilities.
  • Strong interpersonal and communication skills.
  • Ability to multitask and manage shifting priorities in a fast-paced environment.

Preferred Skills :

  • Five9 Admin Console
  • Salesforce (or equivalent CRM platforms)
  • Microsoft Excel / Google Sheets
  • Reporting tools such as Power BI or Tableau (if applicable)
  • Familiarity with call recording software, voice analytics, or workforce management solutions is a plus.

    • Are you looking for an opportunity to work for a Company that has an unwavering commitment to excellence, transparency, and ethical business practices? Be a part of a team that focuses on providing personalized business debt relief and empowering businesses to regain financial stability. Coastal Debt Resolve is a leader in Business Debt Settlement with a dedication to delivering exceptional service and maintaining the trust and confidence of our clients. Our Company has earned a reputation for excellence and trustworthiness in the financial services industry. We are BSI ISO 9001 : 2015 certified and are BBB accredited, attaining an A+ rating.

    Responsibilities :

  • Administer and support the Five9 platform, including configuration, updates, and troubleshooting.
  • Build and maintain inbound and outbound campaigns, IVRs, call flows, skills, and dispositions.
  • Manage and create user accounts, roles, permissions, and softphone configurations.
  • Create and analyze reports and dashboards using Five9, Salesforce, Excel, and other reporting tools.
  • Collaborate with operations and training teams to optimize campaign performance and agent workflows.
  • Identify and resolve technical and performance issues impacting end-user experience.
  • Work directly with Five9 support for issue escalation and resolution.
  • Provide user training and develop documentation for internal procedures and platform best practices.
  • Maintain data accuracy across lead lists, DNC lists, DNIS assignments, and call recordings.
  • Ensure compliance with internal policies and industry regulations (e.g., TCPA, HIPAA where applicable).
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    Senior Administrator • Fort Lauderdale, FL, US