Customer Support Team Manager

Team Manager (Customer Support)

OBRIO is a product-driven IT company with Ukrainian roots, part of the Genesis ecosystem. We create digital products that millions of people worldwide use, aiming for every user to receive not just a service but care, understood in any language. Our products, team, and approach have been recognized by Forbes Ukraine, TechCrunch, Fast Company, VECTOR, IT Arena, DOU, and other international media.

Mission of the Role

The Team Manager in Support is someone who :

• Has the ability to influence the development of the team and processes
• Supports the stable efficiency and motivation of the team
• Helps agents grow professionally
• Ensures high quality of customer service
• Transforms feedback into real process improvements

You will work with :

This is a cross-functional role where communication is key to success. What you will do every day :

Challenges you will face :

What we expect :

Hard skills (must have) :

Soft skills (must have) :

It will be a plus :

Why You Will Like This Role

Want to develop a team, create changes, and see the real result of your work? Then join us and let's make support truly proud.