CSR/Bank Teller

Ultimate Staffing is hiring a friendly, energetic Customer Service Representative / Commercial Bank Teller for a great bank with an amazing company culture in South San Francisco, CA.

This is a contract to hire position with a pay range of $24 to $32 an hour, depending on experience.

Summary

This position is responsible for providing high-level customer service and operational support to custo mer inquiries via incoming calls, in person visits, email or mail.

Resolves customer inquiries / complaints and identifies cross-sell opportunities by assessing customer needs. Works directly with customers in all areas of operations (e.

g. checking and savings inquiries, loan payments, wires, transfers, CDs, etc.). Provides customers with accurate and timely information to ensure quality service and customer retention.

Essential Functions Perform teller duties of processing, paying and receiving transactions, preparing and processing incoming and outgoing wire transfers, foreign drafts and accepts and verifies large merchant transactions.

Ensure that the entire transaction process is complete and accurate before submitting for processing.

• Provide customers with account, product and service information in response to inquiries; resolve problems in an accurate and timely manner to ensure quality service and customer retention.
• Research, analyze and resolve operational problems on customer accounts and provide suggestions regarding various Bank services and products.
• Provide operational support to Bank officers regarding their customer accounts. Research transactions and resolve errors.
• Input, update and maintain customer records and file on the Banks core processing system.
• May assist in balancing ATM, Night Drop, Vault as well as their own cash drawer.
• Process and follow up on new check orders, credit card requests, etc.
• Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies, and procedures.

Know when to make referrals to other staff and departments, and where to direct them.

• Bring any suspicious activity to the attention of a supervisor, or the Chief Risk Officer.
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
• Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function.
• May perform other duties as assigned.
• Required Knowledge and Skills A high school diploma or equivalent is required.
• Prior Customer Service experience is required, preferable in a bank or financial institution.
• General knowledge of bank product and services and support systems is a plus.
• Strong Customer Service Skills.
• Ability to manage multiple projects and to work independently.
• Excellent written and communication skills, including ability to deal professionally with branch issues, problems, and questions.
• Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
• Ability to interact with all levels of customers, staff, and management.
• Ability to work successfully in a deadline driven, team environment.
• Good Banking Software Skills (Fiserv) preferred. Ability to stay up-to-date on software changes.
• Proficient in Microsoft Word, Excel, Outlook.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.