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Personal Lines CSR - Insurance
Personal Lines CSR - InsuranceGPAC • Longview, TX, US
Personal Lines CSR - Insurance

Personal Lines CSR - Insurance

GPAC • Longview, TX, US
24 days ago
Job type
  • Full-time
Job description

Personal Lines Customer Service Representative (CSR)

We are seeking a personable and detail-driven Personal Lines Customer Service Representative (CSR) to join our client team. This position focuses on providing outstanding service and support to personal lines clients. Quality relationship management, attention to details and policy care.

Key Responsibilities :

  • Deliver exceptional service to personal lines clients via phone and email.
  • Process endorsements, renewals, policy changes, cancellations, and reinstatements.
  • Review policy documents for accuracy and ensure coverage adequacy.
  • Maintain accurate, organized client files within AMS360.
  • Communicate with carriers to resolve billing, claims, or policy questions.
  • Assist producers and account managers with service-related tasks and client communication.

Qualifications :

  • Active Property & Casualty license (required).
  • Proficiency with AMS360 (required).
  • 13 years of personal lines experience in an independent agency preferred.
  • Strong knowledge of personal lines coverages including Auto, Homeowners, Renters, and Umbrella.
  • Excellent communication, problem-solving, and multitasking abilities.
  • Commitment to accuracy, dependability, and exceptional customer service.

    • What We Offer :

  • Opportunity for growth in the industry
  • Competitive compensation based on experience
  • Full benefits package and 401K match.
  • Paid time off and holidays.
  • A collaborative, service driven culture that values long term relationships and team success.

    • Please contact Nigel Jenkins at 515.336.6878 or send your confidential resume to nigel.jenkins@gogpac.com.

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    Personal Lines Csr • Longview, TX, US