Client Support Coordinator

Job Description

Job Description

GENERAL PURPOSE

Under the administrative supervision of the Clinical Team Leader or Program Director, this position is responsible for providing psychosocial, rehabilitation, and recovery-oriented services for adults.

DISTINGUISHING CHARACTERISTICS

This is an at-will direct service position within a program. The position works in collaboration with the treatment team to assess the needs of mental health clients and support them in achieving mental health goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

• Assists assigned clients in identifying and progressing toward the achievement of their chosen goals.
• Advocates for clients in all areas of treatment.
• Empowers clients in meeting their goals.
• Facilitates communication and cooperation among agencies.
• Participates in client medication support; coordinates communication between doctor, client, and pharmacy.
• Provides prompt intervention in the event of a crisis, both to stop the crisis and to notify when indicated, persons and agencies necessary for the resolution of the crisis.
• Provides “on-the-spot” support that is both helpful to the clients and consistent with the philosophy of the program.
• Carries a caseload of from 20 – 40 clients, depending on the acuity of clients, program / contract requirements, and referrals on record; varies from program to program and contract to contract.
• Attends to the safety, health, and well-being of clients.
• Writes Quarterly reports to provide necessary information to the Regional Center point of contact for each client on caseload.
• Reviews and ensures timely completion of Special Incident Reports, as well as Mandated Reports.
• Complete paperwork as assigned promptly and meet agency standards for billable units per month; ensure that all notes meet billing standards for content and configuration.
• Visits clients in their homes periodically to provide direction and support

MINIMUM QUALIFICATIONS AND CERTIFICATIONS & LICENSES

Education, Training, and Experience :

A typical way of obtaining the knowledge, skills, and abilities outlined above is through graduation from a four (4) year college or university with a bachelor’s degree in Social Work or a related field and four 4 years of varied experience as a provider of mental health services. Additional qualifying experience may be substituted for education.

Licenses; Certificates; Special Requirements :

Schedule : Monday – Friday, 8 : 30 am - 5 : 00 pm.

Compensation : $23.00 - $25.00 an hour.