Job Responsibilities
- Carry out complex information systems and / or information technology tasks within more than one discipline and serves as the highest level of enterprise IT escalation support.
- Monitor and support the information technology and systems infrastructures.
- Implement various applications of a complex nature.
- Conduct analysis including planning, designing, and evaluating a variety of information technology tools.
- Respond to a variety of complex user requests for system needs and upgrades.
- Act as a technical project leader or provide leadership for lower-level employees.
- Provide written technical descriptions and contribute to the development of technical solutions in support of internal projects.
- Attend appropriate design review or business meetings.
- Provide problem resolution of system issues with user accounts, email, collaboration tools, networks, and hosting platforms.
- Fortify systems against cyber security threats and assist in the implementation of security measures to protect data and infrastructure from emerging threats.
- Continuously improve performance and reliability of hosting platforms. Optimize system performance and uptime through proactive maintenance and creative problem solving.
Update documentation of new and existing systems.
Qualifications
- Bachelor’s degree in computer science or related technical field and a minimum of 8 years applicable information systems experience (or equivalent combination of education and experience.)
- May require advanced degree or technical certifications.
- A passion for staying ahead of the tech curve and adopting new solutions.
- Expected to have knowledge and significant experience in multiple information systems disciplines.
- Experience with designing and building solutions utilizing the following technologies :
o Azure based solutions.
o VMWare ESXi & VSAN 7.0 or greater
o Hybrid cloud-based solutions
o Entra ID and SSO including technologies such as OIDC, OAUTH, & SAML
o M365, including all areas of the suite.
o Active Directory
o Windows Server platform
- Strong verbal, written and interpersonal communication skills. Attention to detail is a must.
- Ability to work independently as well as cooperatively in a team-oriented environment.
- Ability to successfully interact with other IT professionals and internal customers.
- Strong analytic and problem-solving skills
- Open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers.
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