Call Center Representative

Customer Experience Agent

The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Call Center Reps will be taking calls from businesses that use their Tax software as well as consumers. Consumers will call in inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom-&-pop shops that help with Taxes. When call volume is low, they will be doing outbound "Discovery" Calls. These are past customers who have used their service, they will be calling to see if they want to use again. If they do, they transfer to their sales department. No sales experience required. Roughly 50 calls per day. Will do some chat as well.

Essential Job Functions :

• Ability to quickly navigate through system applications to obtain and provide accurate account information
• Answer all incoming calls in 30 seconds or less
• Answer 50 or more inbound calls daily
• Perform outbound call campaigns to existing customers
• Complete customer request forms
• Document each incoming and outbound call for trend analysis
• Manage multiple customer interactions while maintaining accuracy

Job Qualifications :

Pay and Benefits : The pay range for this position is $20.00 - $20.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type : This is a fully onsite position in Louisville, KY.

Application Deadline : This position is anticipated to close on Oct 29, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.