Customer Service Rep- Warehouse
LaborMAXTracy, CA, US30+ days ago
Job type
- Full-time
Job descriptionProven customer support experience or experience as a client service representative Strong email / phone contact handling skills and active listening Customer orientation and ability to adapt / respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma
Customer Service Rep- Warehouse
Duties include :
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements Required :
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Customer Service Rep • Tracy, CA, US