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Director of Operations for Admissions (71101)
Director of Operations for Admissions (71101)Pratt Institute • New York, NY, United States
Director of Operations for Admissions (71101)

Director of Operations for Admissions (71101)

Pratt Institute • New York, NY, United States
3 days ago
Job type
  • Full-time
Job description

Overview

Director of Operations for Admissions (71101) – Salary : $90,000.00 - $110,000.00 Annually; Location : NY, NY; Job Type : Full Time; Department : Admissions.

About Pratt

Pratt Institute provides the creative leaders of tomorrow the professional knowledge and experience to make a better world. A world-class and internationally ranked college with programs in art, design, architecture, liberal arts and sciences, and information studies, Pratt offers nearly 50 undergraduate and graduate degree programs.

The Institute's impact expands beyond its 25-acre residential campus in Brooklyn to cutting-edge facilities throughout the borough, a landmark building and public gallery in Manhattan, as well as an extension campus, Pratt Munson College of Art and Design in Utica, New York. On Governors Island, Pratt is a core partner on the Stony Brook University team selected to develop the New York Climate Exchange, a research and educational hub poised to establish New York City as the global leader for the most pressing issue of our time : climate change. Another extension of Pratt's campus is the Research Yard, a 20,000-square-foot facility that brings together the research activities of Pratt Institute under one roof in the Brooklyn Navy Yard (BNY).

Since our founding in 1887, Pratt has upheld the belief that education should be accessible to all who wish to learn. As a community, we define ourselves as standard setters who are :

  • Resourceful and collaborative problem solvers,
  • Socially responsible and equity-centered creatives,
  • Adaptable and resilient global stewards,
  • Inquisitive and compassionate community members.

Description

The Director of Operations for Admissions oversees the admissions operations team, ensuring smooth functionality and integration across systems, processes, and staff training. This role is responsible for leading the team in creating and maintaining Standard Operating Procedures, managing key relationships with consultants and stakeholders, and coordinating technology solutions to support data-informed decision-making. The Director ensures data integrity through the management and upkeep of critical systems, while supporting admissions initiatives through ongoing analysis, training, and process optimization.

The Director of Operations leads strategic admissions functions with a focus on optimizing the admissions program Slate to enhance application review, data integrity, and student engagement. This role ensures efficient operations through system oversight, staff training, and cross-campus coordination.

Examples of Duties

Responsibilities are organized into three categories below.

  • Supervisory
  • Perform as a member of the admissions leadership team to provide office leadership and help set strategic direction for people, culture, and processes

  • Help set culture and strategic direction for the Admissions Operations office in alignment with institutional goals
  • Supervise directly the overall operations team composed by an Associate Director of Operations, an Assistant Director of Operations, and a team of Operations Specialists
  • Manage, lead, and streamline relationship with consultants and external stakeholders
  • Provide clear direction for staff and manage operations specialists' workloads daily to meet internal deadlines and goals
  • Lead the operations division efforts for data-informed decisions, and coordinate technology needs for areas to improve
  • Perform analyses, identify problems and solutions, make recommendations and evaluate results relating to the development, enhancement, and maintenance of existing admissions practices, processes, and culture
  • Systems, Technology & Processes
  • Manage the integrity of the admissions process flow from application through enrollment. Proactively ensure data integrity across all systems through diligent monitoring of reports and processes

  • Conduct research; coordinate, generate and analyze enrollment management data / reports to support data-driven planning, management and decision-making processes within the Admissions division
  • Maintain the admissions Slate instance in collaboration with the Associate Director of Operations and the Assistant Director of Operations to assist with core admissions functions including application review and student engagement
  • Serve as a user and administrator for various systems including Technolutions Slate, Business Object, Tableau, Colleague, CollegeNet and others as needed
  • Partner with all Admissions subdivisions on the daily operations of Slate, including investigating and configuring Slate forms, communications, events, interviews, portals, workflows, data imports, automations, queries, and reports
  • Manage and resolve Slate troubleshooting requests from Admissions team and partnering offices
  • Build and update queries and reports for enrollment data analysis as requested, collaborating closely with the Associate Director of Operations and Assistant Director of Operations
  • Administer annual updates and cycle preparation for the Slate application
  • Identify opportunities to optimize Slate usage for the Admissions office
  • Work with both internal and external stakeholders to review and manage data, as well as application imports and exports
  • Coordinate & facilitate staff development, training, and onboarding in the use of Slate and other relevant software and technologies (creating documentation, leading training sessions, and acting as the primary point of contact for any Slate-related issues)
  • Training & Development
  • Provide training and / or supervise training and professional development opportunities to create a high-performing and customer service driven Operations team

  • Ensure access to CRM training / documentation for new Admissions staff and coordinate ongoing training for existing staff to keep knowledge current
  • Provide training and / or supervise the training of all admissions staff in the use of technology (Slate, Colleague, Docuware, etc.) in the admissions office for Pratt Brooklyn, NYC and Pratt Munson campuses
  • Oversee all Standard Operating Procedure creation, documentation, and upkeep for all the admissions divisions
  • Admissions Support
  • Collaborate with the Directors of Admissions, the AVP for Admissions, and the VP for Enrollment Management to oversee the annual admissions budget planning and allocation

  • Work closely with Admissions leadership to ensure that operations for Pratt Brooklyn, NYC and Pratt Munson run smoothly
  • Assists in admissions events, National Portfolio Days, Admitted Student Days, Family Weekends, etc.
  • Perform other duties as assigned
  • Qualifications

    Required Skills & Qualifications

  • Bachelor's degree or its equivalent
  • 5 years of experience in an operations department or transferrable professional experience with direct experience with implementation of the Slate CRM
  • 5 years of experience in leadership or supervisory roles
  • 3 years of experience in Higher Education or a similar educational setting
  • Computer proficiency, including knowledge of office productivity software, preferably MS Office & Google Suite
  • Technical ability and desire to learn, navigate, improve upon, and build systems
  • Proficiency using and analyzing data
  • Ability to work independently in a dynamic environment with changing priorities and multiple responsibilities
  • Ability to establish and maintain effective working relationships with supervisors, staff members and vendors
  • Excellent written and oral communication skills, and attention to detail
  • Proven ability to manage confidentiality and security of student information and records or other protected information
  • Preferred Qualifications

  • Good sense of humor
  • Benefits : Medical

    Dental

    Vision

    HSA

    Company Sponsored Basic Life & AD&D

    Company Sponsored Long Term Disability

    Flex Spending Account (Health, Dependant Care)

    Commuter Benefits (Transit & Parking)

    Disability (NYS)

    Voluntary Short Term Disability

    Voluntary Life Insurance

    403B Retirement Plan

    Voluntary Supplemental Retirement Plan

    Paid Time Off (Vac & Sick)

    Supplemental Information :

    Note : This role requires occasional flexibility in work hours and tasks based on the dynamic nature of the admissions office.

    We are currently unable to support new H-1b visas for candidates residing outside of the United States.

    Equal Employment Opportunity Statement

    We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. Pratt Institute recognizes and values the benefits of a diverse workforce.

    At Pratt, we prioritize equity and have established a systematic approach to guarantee fair treatment for everyone. If your background and expertise align with the requirements of the position, you will be contacted for further instructions.

    To apply, visit – this posting currently does not include a live link. Apply through Pratt’s careers site or the SchoolJobs listing as appropriate.

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    Director Of Operation • New York, NY, United States

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