Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

strong communication skillsoral and written communication skillscustomer servicebasic understanding of business operations and customer needsactive listeningcustomer feedback gatheringsales supportpositive attitudeinterpersonal skillscustomer service softwareability to multitask and prioritize effectively under pressureresilienceflexible schedulingoral communicationpositive attitude and resilienceproblem-solving skillsflexibility in schedulefamiliarity with crm systems and practicescustomer feedback managementproficiency in customer service software and toolsfluent in multiple languagestime management skillsteam collaborationcrm systems familiaritysalescrm familiaritystrong analytical skillsempathywritten communicationflexibility in schedule availabilityability to multitask and prioritize effectivelycustomer service and supportcrm systemsfamiliarity with crm systemsproblem resolutionmultitasking and prioritizationresilience in challenging situationsmulti-taskingprioritizationorganization skillsservice excellenceexcellent organizational skillsadaptabilitybilingualismteamworkanalytical skillsanalytical abilitiesstrong analytical and problem-solving abilitiesmultitaskingcustomer feedbackknowledge of crm systemscommunicationstrong oral and written communication skillsstrong interpersonal skillsability to multitaskcustomer feedback analysistime managementproblem solvingcollaborationbasic understanding of business operationsability to multitask and prioritize under pressureflexibility and adaptabilitycrm knowledgeproficiency in customer service softwareorganizational and time management skillsproblem-solvingbilingual or multilingual abilitiesflexibilitycustomer satisfaction commitmentcustomer service skillseffective communicationcustomer service software proficiencyteamwork and collaborationcustomer relationship management (crm)customer satisfactioncustomer satisfaction and service excellenceflexible schedule availabilitystrong oral and written communicationcustomer service experiencecrm systems and practicesanalytical and problem-solving abilitiescustomer service representativesexcellent organizational and time management skillsorganizationproblem-solving abilitiesdocumentationlanguage fluencyability to multitask and prioritizeorganizational skillsconflict resolutioncommunication skills

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000