Technical Support Representative III : Lending Solutions

Technical Support Representative III : Lending Solutions

Join to apply for the Technical Support Representative III : Lending Solutions role at Payrailz

Job Function : Programming | Location : Allen, TX | Additional Location : Birmingham, Alabama; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri | Workplace Type : Hybrid | Travel : 10% | Date Posted : 09 / 22 / 2025 | Job ID : 16262

Remote position; candidates must live within approximately a 70-mile radius of one of the following Jack Henry office locations : Allen, TX; Birmingham, AL; Lenexa, KS; Springfield, MO; Monett, MO; or Charlotte, NC. All positions may require an onsite interview or in-person onboarding to verify identity.

What You'll Be Responsible For

• Serve as a primary contact and subject matter expert for client-facing support issues and daily questions related to Jack Henry Origination lending and deposit platform systems.
• Accurately assess, troubleshoot, and resolve complex product issues reported by customers, using well-thought-out questions and careful listening to fully comprehend the problem.
• Monitor and resolve incoming cases and emails in accordance with Service Level Standards (SLS).
• Utilize available support tools to assist customers, recreate issues, and perform research to increase personal knowledge of supported products.
• Provide a precise understanding of user issues to appropriate personnel when a problem needs to be escalated.
• Participate in training programs to continuously improve product knowledge and service skills and stay current on recent changes and upgrades.
• Assist in training less experienced peers and may serve as a first-tier of response for escalated cases.
• Contribute to internal documentation, trend reporting, and other knowledge-sharing initiatives.
• Work on special projects or research as needed.
• May perform other job duties as assigned.

What You'll Need To Have

What Would Be Nice For You To Have

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We offer outstanding benefit programs to ensure the physical, mental & financial well-being of our people.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

Jack Henry is an equal opportunity employer and is committed to providing equal opportunity in all employment practices to all persons regardless of protected status. No one will be subject to discipline or retaliation for reporting discrimination or cooperating in investigations.

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