OPS Senior Clerk - 36999952

OPS Senior Clerk - 36999952

This position is a sales and marketing support position and is responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks. This position may require travel, and the incumbent must possess and maintain a valid driver's license.

Essential Duties :

• Each employee is expected to be knowledgeable of the Lottery's Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging.
• Greets players courteously and professionally, in person and by phone.
• Answers questions and provides information on how to play all Lottery games.
• Assists players by responding to questions relating to prize validation and payments.
• Serve as a customer service representative for calls made to the district office.
• Pay / validation operator and assists players in completing claims for prizes greater than $599.00.
• Primary or secondary ticket sales redemption.
• Validates and processes claims and pays prizes.
• Performs daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Secondary to complete district weekly settlement package.
• Assists with general banking including making bank deposits.
• Maintains an accurate inventory of all Lottery merchandise items issued to the district office, and accurately records all transactions to appropriately account for these items as prescribed by established policies and procedures.
• Performs monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Primary for issues / returns, receives, sorts, and stores promotional merchandise which requires moving up to 50 lbs.
• Performs warehouse-related duties including shipping, receiving, and organizing which may require moving up to 50 lbs.
• Compiles and analyzes data for administrative decisions.

Knowledge, Skills, and Abilities :

Minimum Qualifications :