ServiceNow Developer

Transform technology into opportunity as a ServiceNow Developer  at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Developer  , the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following :

Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation

Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management

Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources

Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements

Perform administrative tasks, such as user and role management, system maintenance, and health checks

Customize user interfaces, forms, and workflows to align with business needs

Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality

Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

Participate in IT-related technical processes reviews, postmortems, and continual process improvement

Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. The Software Developer must have :

• Education : Technical Training, Certification(s) or Degree
• Experience : 1+ years of related experience
• Required Skills :

Experience in developing and customizing ServiceNow applications and modules, especially ITSM

Familiarity with BMC Remedy and / or Helix development and administration, including its ITSM applications and data structures

Experience with integration methods like SOAP, REST, and web services, including creating and consuming them

Scripting skill with at least one language – preferably JavaScript

Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB

Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.

Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

Ability to identify, understand, document, and create functionality aligning with customer value streams

Organizational and time management skills while working in a rapid software development environment

Ability to identify and learn new technologies quickly

Good communication skills for collaborating with both technical and non-technical stakeholders

Effective analytical, problem-solving, and debugging skills

Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Additional ServiceNow certifications nice to have

Candidates within LA who reside within 60 miles of our Integrated Technology Center in Bossier City, LA will follow a hybrid work model

Candidates within LA who reside more than 60 miles from our office in Bossier City, LA will follow a remote work model

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.