Non-Mechanical Claims Customer Service

Claims Processing Representative

Answer incoming calls from customers, lenders, dealers, and insurance companies on claim status. Enter incoming documentation in SCS system and assign claims to adjusters.

Responsibilities include :

• Handling incoming calls regarding inquiries about status of claims for GAP, Excess Wear, Paint & Interior and ETCH.
• Recording phone interaction by documenting detail notes and comments into the SCS system
• Providing accurate claim information to dealers, agents, lienholders and customers
• Entering concise claim notes into the SCS system
• Splitting PDF files into individual documents and attaching them in the appropriate section located within the claim
• Determining if all required claim documents are accurate and legible to properly adjudicate the claim
• Initiating automated claim payment letters, and follow-up letters to customers and lenders
• Creating claim denial letters
• Communicating with dealers, lienholders, and customers on claim payment issues using system generated letters
• Processing GAP settlement breakdowns received from insurance carriers
• Processing Open Claim reports to verify status of claims
• Performing other duties as assigned

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.