Facilities Manager - Retail Construction

Facilities Manager - Retail Construction

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery, and post-project operations.

With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries, we blend local knowledge with global insight to tackle challenges of any scale.

Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend are seeking a Facilities Manager to work with one of our key technology clients. This role ensures stores consistently reflect the brand's standards through efficient operations, safety, and security.

The Facilities Manager will proactively support store teams, resolve issues, and oversee major work. They will manage building systems and maintenance services, coordinate emergency responses, and ensure all work meets quality and budget standards.

Key responsibilities include managing Opex and Capex budgets, overseeing vendors and contractors via Service Channel, and supporting store openings and remodels. The role involves cross-functional collaboration with teams in real estate, design, innovation, and security to improve building functionality and material selection.

Success in this role requires strong leadership, communication, and problem-solving skills, along with a commitment to innovation and operational excellence.

Qualifications

• Over 7 years in construction and facilities management, with solid knowledge of building operations and protocols across 1530 retail locations.
• Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or Construction Management preferred.
• Skilled in facilities management systems and work order platforms such as Service Channel, CORE, and internal project management tools.
• Experienced in fostering strong partnerships with Service Providers, delegating and overseeing scopes of work to meet defined objectives.
• Committed to delivering consistent, high-quality service to both internal and external stakeholders.
• Self-starter with excellent time management, attention to detail, and the ability to manage multiple tasks under tight deadlines.
• Applies rigorous logic and structured methods to solve complex problems and identify root causes.
• Exceptional verbal and written communication skills; effective in formal presentations and cross-functional collaboration.
• Provides operational guidance and ensures adherence to protocols across retail locations; identifies training needs and supports field teams.
• Comfortable with ambiguity and risk; sets clear objectives, tracks progress, and aligns efforts with key business metrics.
• Skilled in planning, budgeting, scheduling, and executing a wide range of technical services including MEP systems, controls, fire alarms, janitorial, landscaping, lighting, flooring, furniture, pest control, warehousing, and call-center services.
• Proven ability to develop and monitor comprehensive Preventative Maintenance plans, ensuring all assets are maintained to the highest standards.