IT Help Desk Engineer - Level III (MSP)K2 Staffing, LLC • Cranbury, NJ, US

IT Help Desk Engineer - Level III (MSP)

K2 Staffing, LLC • Cranbury, NJ, US

30+ days ago

Job type

Full-time

Job description

Job Description

Summary

Our client is a leading IT Solutions Company located in the Plainsboro, NJ (Princeton, NJ) and they are in need of a Level III IT Engineer . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

Deploying and managing Windows Servers and Active Directory

Designing Local Area Networks

Implementing and monitoring network security

Optimizing and maintaining network software and hardware

Building and deploying file servers and cloud computing solutions

Configuring and deploying VOIP solutions

Performing network infrastructure troubleshooting

Manage Microsoft Exchange Server

Telephone solutions

Monitors alert systems and take appropriate action as per guidelines.

Ability to use various messages in an event log to affect repairs.

Receive escalated service requests requiring an enhanced response.

New User On-boarding

Qualifications & Requirements

Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

Having worked in an MSP environment is a MUST .

Three years of experience in a client-facing environment such as sales engineering

Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

Possesses strong organizational and time-management skills

Experience writing proposals for and implementation of technical solutions to fulfill business needs

Results-oriented, self-motivated, energetic, professional, reliable, and a team player

Strong understanding of technology and business productivity systems

Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.

Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.

Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

Sales training experience is a plus

Ideal Qualifications (not required)

CompTIA Net+ and / or CompTIA Security+

MCSA (Microsoft Certified Systems Administrator / Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

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It Help Desk • Cranbury, NJ, US

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