Information Technology Service Management Consultant

Job Title : Sr. ITSM Developer

Skills : ITOM, CSM, or HRSD, Discovery, Agile / Scrum environments

Experience : 9-15 Years

Location : Austin, TX

Job Type : Contract to hire

We at Coforge are hiring Sr. ITSM Developer with the following skillset :

• Design, develop, and implement scalable solutions within the ServiceNow platform focused on ITSM capabilities.
• Serve as the ITSM Subject Matter Expert, delivering best-practice configurations for Incident, Problem, Change, and Request workflows.
• Build and optimize workflows using Flow Designer, emphasizing low-code automation best practices.
• Develop and maintain Service Catalog items, custom widgets, and dynamic user experiences using the Service Portal.
• Configure and enhance the Virtual Agent for self-service and automation scenarios.
• Integrate ServiceNow with third-party systems using REST / SOAP APIs, Integration Hub, and MID Servers.
• Build and maintain custom Performance Analytics dashboards and reporting solutions to support operational and strategic metrics.
• Ability to work independently, mentor junior developers, and engage with stakeholders across the enterprise.
• ServiceNow Certified System Administrator (CSA)
• ITSM Implementation Specialist certification
• Experience with ITOM, CSM, or HRSD is a plus
• Experience working in Agile / Scrum environments