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Customer Service Representative

Customer Service Representative

KY StaffingNashville, TN, US
1 day ago
Job type
  • Full-time
Job description

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Nashville, Tennessee. This long-term contract position involves ensuring excellent customer experiences by addressing inquiries, resolving concerns, and accurately processing orders. If you excel in communication and have a passion for helping others, we encourage you to apply.

Responsibilities :

  • Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.
  • Provide accurate information about products, services, and company policies to customers.
  • Resolve customer concerns efficiently, ensuring satisfaction and maintaining a positive experience.
  • Process customer orders with precision, verifying details to ensure accuracy.
  • Manage and document interactions in the system to maintain detailed records.
  • Handle both inbound and outbound calls as needed to support customer needs.
  • Collaborate with team members to address complex customer issues and provide effective solutions.
  • Follow company guidelines and procedures to ensure compliance with service standards.
  • Continuously enhance knowledge of products and services to provide better assistance.

Requirements :

  • Proven experience in a call center or customer service role.
  • Strong communication skills, both verbal and written, with a customer-focused approach.
  • Ability to handle a high volume of calls while maintaining professionalism and composure.
  • Proficiency in order entry systems and basic computer applications.
  • Excellent problem-solving skills with the ability to think critically under pressure.
  • Detail-oriented with strong organizational skills to handle multiple tasks effectively.
  • Flexibility to adapt to changing priorities and work schedules.
  • High school diploma or equivalent; additional education or certifications in customer service are a plus.
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    Customer Service Representative • Nashville, TN, US