Operations Specialist

Job Description

Job Description

Summary :

Responsible for assisting with the accounting and deposit operation functions for the Bank. Under general supervision, performs a variety of accounting and operational duties, including posting of Payments Division transactions, according to existing procedures, methods, and systems. Responsible for administering the visa credit and debit programs by performing account maintenance and other assorted functions. Assists customers with issues resulting from bank cards, return checks and ATM adjustments.

Qualifications :

Education : Associate's degree in accounting or related field.

Licenses / Certifications : None.

Experience : Two years of related experience and / or training. Or equivalent combination of education and experience.

Essential Functions :

A : Job Specific :

• Posts prepaid and other payments group transactions as assigned by the Accounting Operations Manager. Must meet established transaction processing deadlines.
• Performs checks / reviews on TMS posting(s) and Access Manager Upload daily for accuracy and completeness.
• Maintains MACRO Excel files for Payments Partners for accurate posting to Sutton DDAs.
• Records daily drawdowns received from payments networks. Access Manager and TMS posting(s).
• Reviews all Stop payments- verifies that we have the signed form and / or verifies if completed through online access.
• Performs ATM adjustments correcting customer deposits that contains errors. Verifies account and adjusts with either a credit or a debit to offset the amount of the actual deposit. Reviews transactions the following day to ensure accuracy.

Oversees that the Velocity daily overdraft program procedures are completed and that notices are ran and mailed to the customer.

Processes debit card dispute forms from Shazam. Reviews customer disputes with vendors relating to charge-backs, issue provisional credit when necessary and record dispute to identify trends.

Knowledge / Skills / Abilities :

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.

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