Engagement Solutions Manager

Engagement Solutions Manager

Reports To : Director, Business Development Operations

Base Location : AZ or CO

Work Status : Virtual Office

Minimum Starting Monthly Range : $5,757

Hiring Range (Monthly Pay) : $5,757 - $6,583

Full-time / Part-time : Full-time

Exempt / Non-Exempt : Exempt

Risk Designation : Medium

Summary : The Engagement Solutions Manager (ESM) collaborates with Contexture internal teams to support sales execution and operations. The ESM partners with the Engagement Team to lead prospects from inquiry to becoming a satisfied client. Is responsible for the retention of existing participants, ongoing relationship management, and continued promotion of Contexture's products and services. They work closely with all departments to ensure a seamless and high-quality customer experience. As the Engagement Team identifies new prospects, the ESM will create new opportunities, secure customer agreements, and represent customer needs through the implementation process of those new opportunities. Additionally, the ESM is responsible for keeping Participant information accurate by validating specific data points such as contact names during routine engagements. The ESM is also responsible for maintaining frequent contact with high-priority participants and responding timely and effectively to identified needs and requests. This position is based in Phoenix, Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Essential Duties And Responsibilities

• Work with the Marketing and Engagement teams to plan and implement campaigns to meet Contexture sales goals and objectives
• Qualify leads and promptly and effectively transition leads to the Engagement Managers
• Develop client relationships and work with the team to become a long-term trusted health information exchange partner
• Manage attestation and the patient rights processes, forms, verification, etc.
• Utilize business application reports to support sales operations, identify new revenue opportunities and provide information for other Contexture teams
• Explain use cases for current Contexture products to a wide variety of Contexture participant types
• Create presentations and collaborate with marketing / communications to define messaging and materials
• Builds and maintains strong, long-lasting relationships with influencers inside the Participant organization
• Demonstrate HIE application in small group and large group settings, on-line and in person
• A working knowledge of the technical components of all HIE solutions and services
• Provide a first-line solution and / or triage technical concerns for participants, before passing to appropriate Contexture teams
• Initiate onboarding activities, fulfilling necessary requirements for solution implementation, and collaborate with the relevant Contexture teams to ensure participants go-live with HIE services
• Assist with high-severity requests or issue escalations as needed
• Assist in the development of materials targeted at clinical and support staff for each Contexture product and service
• Inform Contexture's development of new products and services
• Maintain high-touch engagement with priority Participants including but not limited to agenda development, meeting cadence / schedule, key player / contact tracking, custom survey, etc.
• Prepare reports on account status
• Identify up-sell opportunities with current Participants and provide information to team for engagement and closure
• Maintain current and accurate account information in Contexture's business applications and keeps other applicable teams abreast of updates and changes
• Generate and manage reports on data submitted / exchanged on behalf of participants
• Ensure participant awareness of financial account status
• Perform other related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills :

Education / Experience :

Work Environment :

Physical Demands :