It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Other duties and responsibilities based on club needs.
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.
Planet Fitness - Member Services Representative - Part Time - Tyler Street • Riverside, CA, US
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