Service Manager

Job Description

Job Description

Service Manager The role of the Service Manager is to manage and direct all service department activities of a Big O Tires retail store engaged in selling tires and related automotive parts and mechanical services. He / she is responsible for developing and directing a team of general service technicians who exemplify the highest level of quality and customer service. This position ensures compliance to all company policies and procedures for automotive services. Responsibilities include :

• Supervise repair and maintenance quality
• Explain service recommendations and options to customers
• Pitch in when there is a staffing shortage
• Assess the skills and abilities of applicants for auto repair positions