Intake Coordinator- Brockton

Job Title

Intake Coordinator

Work Location

Brockton, MA

Job Summary

Were looking for a candidate for the role of the Intake Coordinator who will report to the Practice Manager and receive weekly supervision. Additionally, the Intake Coordinator will provide formal and informal reports about intake utilization and protocols in order to further improve client access and service quality.

Responsibilities

• Provide courteous and timely customer service.
• Adhere to Agency and program policies and procedures.
• Initiate and complete all administrative paperwork included in the Client Intake Packet.
• Ensure that intake paperwork meets quality assurance standards (as determined by Division Director or designee) and is prepared for entry into the client chart.
• Respond to all intake calls and voicemails within two business days.
• Orient client to service availabilities, rights, and responsibilities.
• Ensure client ID is assigned, documented, and entered into any and all databases and relevant systems.
• Provide guidance and incidental supervisory support to any assigned staff assisting with intake duties.
• Communicate in a timely manner with the Practice Manager when additional resources or support is needed.
• Assist with phone calls and translations as needed.

Minimum Qualifications

Benefits

Additional Benefits

Equal Employment Opportunity

The Gndara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other

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