Director of Front Office Operations

Job Description

SpineSearch is seeking a Director of Front Office Operations to oversee administrative performance across our multi-site orthopedic practice in New Jersey and Pennsylvania. This role will lead a team of Regional Managers and their office staff to ensure seamless daily operations, exceptional patient service, and consistent execution of organizational standards.

Key Responsibilities

• Provide leadership and operational oversight to Regional Managers and front-office teams across all locations.
• Partner with executive leadership to align regional goals with organizational priorities and patient experience standards.
• Oversee provider scheduling, staffing, and office workflows to ensure efficiency and patient access.
• Support new office launches and provider onboarding, ensuring all systems, processes, and resources are in place.
• Maintain accuracy and optimization within the ECW system and oversee supply management.
• Monitor key performance indicators (KPIs) such as scheduling accuracy, patient satisfaction, and workflow efficiency.
• Drive continuous improvement in service delivery, compliance, and operational consistency across offices.

Qualifications