Contact Center Speech Analytics Program Leader

Program Manager

At Regions, the Program Manager will design, implement, and oversee ongoing program(s) and strategic projects at the corporate level for single or multiple business units.

Primary Responsibilities

• Supports, designs and implements key program(s) across Regions
• Manages logistics, communications, marketing, and metrics for the program(s) managed
• Assembles teams, assigns responsibilities, develops schedules, and determines and acquires resources
• Serves as liaison between project team and functional area
• Develops and manages overall plans to ensure work is assigned and completed on time
• Maintains ownership during all phases of a program to ensure projects within are executed according to plans
• Partners with multi-disciplinary teams across the organization to achieve desired outcomes
• Serves as a member of a collaborative work team to create informative and entertaining programs of excellence
• Measures, manages, and aims to improve program experience against metrics
• Maintains professional knowledge of program standards and trends by attending seminars, consulting with other program professionals and reading trade publications
• May work with sponsors and functional owners to organize and lead the implementation of process improvement initiatives
• May serve as subject matter expert, point of contact and / or lead on related programs and special projects

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Preferences

Skills and Competencies

Program Leader

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target : Minimum :

Median :

Incentive Pay Plans :

This job may participate in an annual discretionary bonus plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Riverchase Operations Center

Location : Hoover, Alabama

Equal Opportunity Employer / including Disabled / Veterans