Mitigation Manager

Benefits :

• Life Insurance
• Long Term and Short Term Disability
• Holiday Pay
• Dental insurance
• Paid time off
• Training & development
• Vision insurance

Position Overview

The Mitigation Manager is responsible for leading the mitigation division, overseeing all aspects of water, mold, fire, and smoke restoration projects. They provide guidance to Project Managers and field teams, ensuring jobs are completed according to industry standards, company policies, and budget expectations.

This role requires strong leadership skills, technical expertise, and a commitment to customer service . The Mitigation Manager will also ensure compliance with insurance requirements, maintain job profitability, and foster a positive work environment for employees.

In addition to daily operations oversight , this position involves developing staff, monitoring job progress, and maintaining strong relationships with adjusters, clients, and vendors. You will be responsible for upholding quality control and ensuring that all mitigation processes align with IICRC standards and company expectations.

Job Responsibilities

Directly supervise and provide leadership to Project Managers, Lead Technicians, and Mitigation Technicians

Job Requirements

High school diploma or equivalent required; college degree preferred

5+ years of experience in water, mold, or fire mitigation (preferably in a leadership role).

Valid driver's license with a clean driving record

IICRC Certifications highly preferred

Strong leadership and problem-solving skills to manage multiple projects at once.

Ability to train, coach, and develop field employees at all levels.

Proficiency in estimating software (Xactimate) and documentation platforms

Strong customer service and communication skills —ability to handle difficult situations professionally.

Must be able to prioritize tasks, meet deadlines, and manage multiple job sites efficiently

Experience in insurance claims processes, billing, and collections preferred

Must be available for on-call rotations for after-hours emergencies

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel in this role. The Company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.

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