Customer Service Specialist

Job Description

Job Summary :

Provide responsive and accurate support to key industrial customers by processing orders, managing accounts, and ensuring timely communication from order placement through delivery.

Key Responsibilities :

• Process and manage customer orders and changes accurately and promptly.
• Serve as the main point of contact for key accounts, ensuring clear and effective communication.
• Verify purchase order details (pricing, Incoterms, legal entity, payment terms).
• Send shipping documents ahead of delivery for smooth offloading.
• Track open orders and address issues following internal procedures.
• Collaborate with Sales to identify account trends and growth opportunities.
• Handle customer inquiries and resolve non-conformance issues quickly.
• Maintain expert-level knowledge of systems, policies, and procedures.
• Acknowledge and process new purchase orders within 24 hours.

Requirements :