IT TECH 1

Job Details

Job Location

100 LEGENDS BAY DRIVE - SPARKS, NV

Position Type

Full Time

Salary Range

Undisclosed

Job Shift

Any

Job Category

Information Technology

Description

The

IT Tech

I position will support the Legends Bay Casino end users in all property approved software applications. This position will report to the Regional Manager of IT and Regional Vice President of IT. They will also assist users with desktop and network applications in this fast-paced work environment.

Job Requirements :

Assist users with desktop and network applications.

Respond to telephone help calls and ensure all client / user support calls and service requests are handled or escalated in a timely manner.

Complete all shift tasks including meeting timelines, scheduling jobs, and documenting completion of tasks.

Assist in ensuring the computer / equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.

Add and remove users from computerized systems in accordance with established procedures.

Notify the Regional Director of Information Technology or other management as directed, of system security gaps, violations, or operational system critical issues.

Responsible for assisting in the maintenance the network infrastructure including, but not limited to, W2K16 server active directory, switches, wiring and mail applications.

Maintain the confidential nature of matters pertaining to company records, policies, customer lists and any other company information.

Provide Status Reports of projects outside the scope of normal daily operations.

Adhere to regulatory, departmental and company policies.

Qualifications

Education and Experience :

High School Diploma and / or GED required.

Minimum of 3 years' experience in helpdesk, network, and / or desktop application support.

Background experience in a casino or hotel environment and / or technical computer support environment preferred.

Additional Requirements :

Must be at least 21 years of age.

Ability to adjust with priority changes and work at times under pressure with a positive attitude.

Technical ability to both understands technical documentation and document system procedures as directed.

Required Work Cards

Registration with Gaming Control Board

Machinery, Work Equipment, Programs, Software, Hardware Used

Microsoft Office and Desktop OS systems with the ability to assist and train end users.

Knowledge of SQL server, Office 365, server virtualization (Hyper-V and VMWare), a plus.

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