IT Technical Engineer (Des Moines, IA)

What You'll Do

We're looking for motivated Technology Engineers to join our Benefits & Protection Distribution IT team. In this role, you'll support, implement, and enhance the technologies that keep our business running. You'll work directly with internal and external partners to solve problems, provide excellent customer service, and ensure our systems are secure and reliable.

This is a great opportunity for someone early in their career who wants to build technical expertise while making an impact on a high-performing team. We are open to December 2025 Graduates.

What You'll Do

Provide hands-on support to business partners through calls, emails, and chat.

Troubleshoot and resolve technical issues across devices and applications.

Collaborate with partners to identify needs, document requirements, and design solutions.

Learn and contribute to the usability, security, and performance of supported systems.

Independently research and apply solutions in a fast-paced environment.

Tools & Technologies You'll Work With

Windows OS, Microsoft Office Suite

Laptops, desktops, iPads, and mobile devices (iOS / Android)

Device management tools (Microsoft Azure, Intune)

Virtual desktops and Principal proprietary applications

Why Join Us

You'll be part of a team that values quality, professionalism, and growth —with opportunities to expand your skills and explore future leadership paths. You'll work in a collaborative environment that blends onsite teamwork.

Who You Are

Bachelor's degree with a preference in a science, technology, engineering, or math related field or equivalent work experience

Internship or professional experience in IT support, troubleshooting, or customer service (preferred)

Strong problem-solving skills and a passion for learning new technologies

Ability to collaborate effectively across technical and non-technical teams

High attention to detail, confidentiality, and professionalism

Ability to lift up to 30 pounds

Willingness to participate in on-call support and occasional overnight travel

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$60000 - $72000 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Environment

This role is located in Des Moines and offers in-office, hybrid (blending at least three office days in a typical workweek) work arrangement. During the training period the role will be in the office 5 days / week. Hours covered are 7 : 00 a.m. to 6 : 00 p.m. CT. R

elocation assistance is not applicable and candidates are responsible for getting to the office at their own expense.

Work Authorization / Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers

and

Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers : with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out ourcareers siteto learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

8 / 28 / 2025

Most Recently Posted Date

8 / 28 / 2025

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