Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented and personable Customer Service Representative to join our team in Chantilly, Virginia. In this role, you will be the first point of contact for customers, ensuring they feel welcomed and supported. This is a long-term contract position offering opportunities to build lasting relationships and develop your customer service expertise.

Responsibilities :

• Greet customers warmly upon arrival and provide a welcoming atmosphere.
• Serve as the initial point of contact for inquiries, ensuring customer needs are met promptly.
• Maintain a detail-oriented demeanor and appearance to represent the company positively.
• Respond to customer questions or concerns with clarity and efficiency.
• Utilize Microsoft Office Suite to manage documentation and communications.
• Collaborate with internal teams to address customer requests and provide solutions.
• Ensure the reception area remains organized and presentable.
• Record customer interactions and feedback accurately for future reference.
• Promote a positive image of the company through exceptional customer service.
• Proven experience in a customer service or front desk role.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Ability to maintain a detail-oriented and friendly demeanor at all times.
• Excellent organizational and multitasking abilities.
• High attention to detail and accuracy in handling customer inquiries.
• Ability to work effectively both independently and as part of a team.