Client Services Consultant - Mainframe AIOps

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Job Description:

This position works closely with the customer bringing tangible value in terms of experience, knowledge and expertise. This is achieved through a combination of broad real-world experience and IT industry-specific certifications. Overall, this position is responsible for delivering positive, quantifiable results for Broadcom. It demands the ability to work in any size groups or independently.

Key Responsibilities

This position must be seen by the customer as bringing tangible value in terms of experience, knowledge and expertise. This is achieved through a combination of broad real-world experience and IT industry-specific certifications. Overall, this position is responsible for delivering positive, quantifiable results for Broadcom measured across five primary areas:

Customer Focus: Effectively and compellingly communicate Broadcom's key capabilities to address customer and partner needs

Financial Targets: Meet or exceed Broadcom's stated financial quotas and targets

Internal Business Processes: Demonstrate mastery with Broadcom's internal processes, systems and support structure

Professional Development: Demonstrate high-level proficiency and skill

Leadership, Teamwork and Planning: Collaborate with, and effectively run virtual team(s)

Customer Focus

Assist the Broadcom Account Director, Solution Architect, and/or Partner Account Director in technically qualifying solutions and their benefits to customers and/or partners.

Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.

Build relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.

Understand and act as a valued resource early and often within the customer's decision- making process (e.g.: during the idea or conceptual stages).

Execute and/or coordinate complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.

Maintain a deep technical knowledge of the products developed by the mainframe division of Broadcom.

Provide technical specifications and requirements documentation as necessary to support the proposed solution.

Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.

Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.

Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.

Effectively communicate Broadcom's key competitive differentiators, by solution as defined by Broadcom product groups.

Foster and build relationships with customers and partners to develop references.

Strive to constantly improve the quality of all customer interactions.

Preferred Education

Bachelor's degree or global equivalent in Computer Science or a related degree.

Work Experience

Typically 2 or more years of detailed technical industry related experience. Experience working with customers, sales personnel and/or customer services. Experience in the related industry disciplines and technologies and related application experience (i.e. Z/os as well as operating system administration). Experience resolving more complex technical issues and integration of multiple products to create solutions.

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $59,000 - $90,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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