Overview
The Business Administration Specialist III provides senior-level support for administrative duties within onboarding, compliance, billing, and payroll functions to ensure efficient operation and client / employee satisfaction.
Responsibilities
Coordinate the onboarding process for new hires, including collecting documentation, conducting background checks, and facilitating orientation sessions.
Ensure new employees receive all relevant information, paperwork, and training to integrate into their roles and company culture.Act as a point of contact for new hires, addressing questions or concerns during onboarding.Review initial and ongoing LiveScan and TB results.Manage completion of section two of the I-9 process via virtual meetings.Conduct supervisor reference calls and evaluate references, escalating concerning feedback to management.Ensure compliance documentation is received timely and that permits, credentials, and licenses are legally compliant during hiring.ComplianceMaintain up-to-date understanding of employment laws and regulations to ensure compliance.
Oversee completion and submission of employment-related paperwork, including tax forms and I-9 verification.Monitor regulatory changes and update internal processes to ensure ongoing compliance.Track and follow up on expiration of permits and licenses, updating compliance records as needed.BillingGenerate accurate invoices for clients based on agreed-upon terms and contracts.
Verify timesheets and expense reports submitted by temporary employees for accuracy.Address billing discrepancies promptly, collaborating with internal teams and clients to resolve issues.Assist with the preparation and processing of weekly and monthly invoices, including updates to billing contact information.PayrollProcess payroll for temporary employees, ensuring timely and accurate payments.
Maintain payroll records and respond to employee inquiries; resolve issues as needed.Enter data for late timesheets and service logs, create payroll reports, and reconcile discrepancies.Follow up on missing timesheets and maintain accurate timesheet records.Communication and CollaborationServe as a liaison between clients, employees, and internal teams to facilitate effective communication.
Collaborate with recruiters and account managers to align client needs with staffing solutions.Provide support and guidance to employees on administrative matters, fostering positive relationships.Administrative DutiesPrepare and maintain various reports, including monthly CSS reports and oversight visit reports.
Update employee files and monitor payroll and invoice inboxes.Process personnel changes, including direct deposits and compliance metrics tracking.Train and audit the work of subordinate Business Administration Specialist.Other duties as assigned.Qualifications
1 year of lead experience within CCE or 2 years in HR, credentialing, or payroll / billing administration in a high-volume environment.Strong understanding of employment laws and regulations for compliance in administrative tasks.Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant payroll / billing software; experience with Google Drive (Docs, Sheets, Forms).Meticulous with paperwork and data entry, ensuring accuracy in onboarding, compliance, billing, and payroll processes.Excellent organizational skills with the ability to manage multiple tasks and deadlines.Strong verbal and written communication skills for professional interaction with clients, employees, and internal teams.Collaborative mindset to work with recruiters and account managers, fostering a cohesive work environment.Ability to handle highly confidential information responsibly.Education
High School diploma or equivalent required; degree in business administration or a related field preferred, or any equivalent combination of education and experience sufficient to perform the essential functions of the job.
Company equipment and benefits
Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided for use during employment.
Benefits Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers wellness options through Burnalong, including an online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran / Disability
IND123
J-18808-Ljbffr