Workforce Planning Analyst

A company is looking for an Analyst, Workforce Planning.

Key Responsibilities

Generate and maintain performance reports and dashboards to track key metrics across the contact center

Analyze performance trends and provide actionable insights to improve efficiency and outcomes

Build and maintain custom and ad-hoc reports tailored to specific business needs

Required Qualifications

Bachelor's Degree or equivalent experience

2-4 years of workforce planning experience in a call center environment

Experience working with call center or operational data (Five9 preferred)

Strong experience working with data in Excel and BI tools (Tableau or similar)

Familiarity with data warehouse platforms (Snowflake preferred)