Service Desk Agent

A company is looking for a Service Desk Agent to manage customer service requests and incidents.

Key Responsibilities

Manage the full lifecycle of incidents and service requests from internal and external customers

Answer inbound customer service calls and emails while maintaining high communication quality

Coordinate incident investigation and resolution by escalating to appropriate support teams

Required Qualifications

University Degree or Technical / Vocational Certification in Computing, Electronics, or related IT field

Ability to work a shift schedule

Willingness to commit and grow within the company

Fulfilled military service (if relevant)

Basic knowledge of Microsoft Office applications